Invitation To Bid ( ITB, Tender Notice)

    Building a Virtual Call Center for the Customer Care Center

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    Project Contractor selection plan Tender notice Bid Opening Result Bid award
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    Find: 13:35 10/07/2023
    Tender ID
    IB2300140363-00First notice.
    Notice Status
    Published
    Category
    Goods
    Name of project
    Building a Virtual Call Center for the Customer Care Center”
    Bidding package name
    Building a Virtual Call Center for the Customer Care Center
    Bid Solicitor
    HANOI POWER CORPORATION
    Investor
    HANOI POWER CORPORATION
    Contractor Selection Plan ID
    PL2300092445
    Spending category
    Mandatory spending
    Domestic/ International
    Domestic
    Capital source details
    Capital depreciation
    Range
    Within the scope of the Law on Bidding
    Contractor selection method
    Single Stage Single Envelope
    Contract Type
    All in One
    Contract Period
    To view full information, please Login or Register
    Contractor selection methods
    Open bidding
    Contract Execution Location
    Ha Noi city
    Time of bid closing
    10:00 25/07/2023
    Validity of bid documents
    90 days
    Fields
    [IT Software] - [Light Industry] - [Electronic Equipment, Telecommunications, Information Technology] - [Pre-built Software] - [Media Services, Event Organization]
    Approval ID
    4704/QĐ-EVNHANOI
    Approval date
    10/07/2023 13:31
    Approval Authority
    Tổng công ty điện lực TP Hà Nội
    Approval Documents

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    File can only be downloaded on Windows computers using Agent, please see instructions here!!
    In case it is discovered that the BMT does not fully attach the E-HSMT file and design documents, the contractor is requested to immediately notify the Investor or the Authorized Person at the address specified in Chapter II-Data Table in E- Application form and report to the Procurement News hotline: 02437.686.611

    Participating in tenders

    Bidding form
    Online
    Tender documents submission start from
    13:34 10/07/2023
    to
    10:00 25/07/2023
    Document Submission Fees
    330.000 VND
    Location for receiving E-Bids
    To view full information, please Login or Register

    Bid award

    Bid opening time
    10:00 25/07/2023
    Bid opening location
    https://muasamcong.mpi.gov.vn
    Price Tender value
    To view full information, please Login or Register
    Amount in text format
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    Estimated Tender value
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    Amount in text format
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    Bid Opening Result
    See details here . If you want to receive automatic bid opening notification via email, please upgrade your VIP1 account .
    Bid award
    See details here . If you want to receive automatic contractor selection results via email, please upgrade your VIP1 account .

    Bid Security

    Notice type
    Guarantee letter
    Bid security amount
    60.000.000 VND
    Amount in words
    Sixty million dong

    Tender Invitation Information

    Downloading files directly on the new Public Procurement System requires a computer using the Windows operating system and needs to install Client Agent software (Linux and MacOS cannot download Client software yet). ). Therefore, to be able to download files on smartphones, tablets or computers using operating systems other than Windows, you need to use our DauThau.info.
    Our system will help you download files faster, on any device without installing Client Agent.
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    Part 1: Bidding procedure
    Chapter I: Instructions for Contractors
    Chapter II: Data Table
    Chapter III: Evaluation Criteria for Bid
    Mục 3.pdf
    Chapter IV: Forms of invitation for bids and bids
    Bid invitation form
    Bid submission form
    Part 2: Technical requirements
    Chapter V: Technical requirements
    Phần 2.docx
    Part 3: Contract conditions and contract forms
    Chapter VI: General conditions of the contract
    Chapter VII: Specific conditions of the contract
    Part 4. Contract form
    chương Viii.docx
    File can only be downloaded on Windows computers using Agent, please see instructions here!!
    In case it is discovered that the BMT does not fully attach the E-HSMT file and design documents, the contractor is requested to immediately notify the Investor or the Authorized Person at the address specified in Chapter II-Data Table in E- Application form and report to the Procurement News hotline: 02437.686.611

    Renewal information

    # Time to Renew Successfully Old bid closing time Time of bid closing after extension Old bid opening time Bid opening time after extension Reason
    1 13:20 19/07/2023 14:00 20/07/2023 10:00 25/07/2023 14:00 20/07/2023 10:00 25/07/2023 To give the participating contractors more time to prepare documents

    List of goods:

    Form No. 01A – Goods list:

    Number Category Amount Calculation Unit Description Execution location since date The latest delivery date Note
    1 Máy chủ 2 chiếc Theo quy định tại Chương V
    2 Switch 1 chiếc Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    3 Tai nghe cho ĐTV 45 chiếc Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    4 Camera cho TĐV trực Video call 15 bộ Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    5 Phần mềm ảo hóa máy chủ 4 bộ Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    6 Module Voice Gateway (bao gồm Voice Brandname) 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    7 Module Media Server và Quản lý kết nối người dùng IPPBX 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    8 Module tổng đài gọi tự động Autocall - ACS 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    9 Module tổng đài IVR Self-services 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    10 Module hệ thống Video Call 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    11 Module Omnichannel Contact Center 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    12 Module APIs Gateway 1 gói Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    13 Kênh truyền Internet IP tĩnh 60 Mbps 12 tháng Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    14 Kênh truyền trung kế Voice BrandName đáp ứng 200 cuộc đồng thời tốc độ 5 Mpbs 12 tháng Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    15 Đầu số Voicebraname cho 03 mạng 12 tháng Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    16 Gói dịch vụ Speech to text (thu phí hàng năm) 12 tháng Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120
    17 Gói dịch vụ Text to speech (thu phí hàng năm) 12 tháng Theo quy định tại Chương V Tổng công ty Điện lực TP Hà Nội, 69 Đinh Tiên Hoàng, Quận Hoàn Kiếm, Hà Nội 120 120

    Bidding party analysis

    Data analysis results of DauThau.info software for bid solicitors TỔNG CÔNG TY ĐIỆN LỰC THÀNH PHỐ HÀ NỘI as follows:

    • Has relationships with 320 contractor.
    • The average number of contractors participating in each bidding package is: 3.34 contractors.
    • Proportion of bidding fields: Goods 64.60%, Construction 2.65%, Consulting 12.39%, Non-consulting 20.36%, Mixed 0.00%, Other 0%.
    • The total value according to the bidding package with valid IMP is: 1,681,171,187,767 VND, in which the total winning value is: 1,514,705,457,618 VND.
    • The savings rate is: 9.90%.
    DauThau.info software reads from national bidding database

    Utilities for you

    Bidding information tracking
    The Bid Tracking function helps you to quickly and promptly receive email notifications of changes to your bid package "Building a Virtual Call Center for the Customer Care Center". In addition, you will also receive notification of bidding results and contractor selection results when the results are posted to the system.
    Receive similar invitation to bid by email
    To be one of the first to be emailed to tender notices of similar packages: "Building a Virtual Call Center for the Customer Care Center" as soon as they are posted, sign up for DauThau.info's VIP 1 package .
    Sign up for package VIP 1

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    Reporting
    Views: 34

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