Instructions for handling issues when you have not received email notification of bidding package information

Saturday, 13 May 2023 5:42 PM
When you are sure that there is a specific bidding package that has been published to the national bidding network but you have not received a notification email from the software, check the following guide!
Instructions for handling issues when you have not received email notification of bidding package information
Instructions for handling issues when you have not received email notification of bidding package information

Nhấn VÀO ĐÂY để chuyển bài viết sang bản tin tiếng Việt

1. Check in the Spam/ Bulk Mail folder (Spam)

Sometimes the mail system mistakenly receives spam, so you need to check if the message is in there to make sure it is not sent to the spam box. In case if DauThau.info's mail is located in the Spam/ Bulk Mail folder, you handle it as follows:

  • Step 1: Access and login Gmail on the web
  • Step 2: On the left side of the Gmail interface, click on the expanded list of books, then click Spam.
This will be the place to store all the messages that Gmail considers spam. According to Gmail's regulations, all these emails that are in the spam folder for more than 30 days will be automatically deleted.
  • Step 3: Next you find the messages of DauThau.info, open one of these messages and click the button: Not Spam (Picture 1), then this message will be unmarked as spam and moved to the Box. incoming mail.
Picture 2 Report a Non Spam message while opening a message
Report a Not Spam message while opening a message
If you find that many of DauThau.info's messages have been spammed, you can tick them and then click the "Not Spam" button (Picture 2) to move them all to your inbox.
Picture 3  Report multiple Non Spam messages while viewing the Spam folder
Picture 2. Report multiple Non-Spam messages while viewing the "Spam" folder
If the content inside is important and you do not want the following messages from that sender's address to go to the Spam folder, you can do the following:
  • Add senders to contacts.
  • Filter these messages.
*** Note: Absolutely do not press the "Report Spam" button when you want to delete messages sent by DauThau.info to avoid the messages then going to the Spam folder.

2. Check for misclassified messages in Inbox

By default, Gmail's incoming mail interface has 5 Tabs corresponding to 5 groups: Main, Social, Advertising, Updates, Forum (Picture 3).
Picture 4  The default inbox interface is classified into 5 groups
Picture 3. The default inbox interface is classified into 5 groups
Gmail will automatically categorize messages into one of the groups above, and by default you'll see them in the "Primary" tab. So you need to find out if the message is in other tabs to bring it to the tab you want. Normally, DauThau.info messages are often put in the "Ads" Tab.

If you want to switch to the "Main" Tab for convenience, you can do the following:
  • Step 1: Open the tab "Ads, navigate to the message of DauThau.info and drag and drop it to the "Main" Tab (Picture 4).
Picture 4 Move messages to another Tab in the inbox
Picture 4. Move messages to another Tab in the inbox
  • Step 2: After dropping the message in the "Main" Tab, Gmail will ask "Conversation moved to Main. Take this action for future messages from [email protected]?", select " Yes" (Picture 5). So later on, messages from DauThau.info will be moved to the tab you want.
Picture 6 Confirm to move these messages to the Main tab in the future
Picture 5. Confirm to move these messages to the Main tab in the future
If you want to turn off Tab mode, switch to another mode to collect messages in one place for convenience, you do the following:
  • Step 1: On the Gmail interface, click the "Settings" button (Picture 6).
Picture 7 Gmail Interface Settings button
Picture 6. Gmail Interface Settings button
  • Step 2: On the settings menu, select the inbox type setting as "Unread first" (Picture 7) to collect all incoming messages in one place for easy viewing.
Picture 8 Inbox type settings in Gmail
Picture 7. Inbox type settings in Gmail

3. Search for messages in the entire mailbox

You can check if the message is "lost" somewhere by Searching the message in the entire mailbox with the search keyword: DauThau.info
In case if you do not see the mail sent to your mailbox, please continue to check on DauThau.info software. As follows:

4. Check the filter to see if the software detects the bid?

To check your filters, visit the website DauThau.info, log in with your account. Then go to the menu Member/Manage Search Filters (or visit this link https://dauthau.asia/en/filters/). You click on the filter name to see a list of bid packages that the filter finds.

4.1. In case the Software Filter does not find the bidding package to look for

Check to see if the filter is enabled to send mail? If so, then check if the filter is configured correctly by clicking the "Edit" button next to the filter name in use and checking the declared parameters.

4.1.1. The filter has been configured correctly.

In this case, please report the error to your account support specialist or send an email to [email protected] or send us a screenshot via Facebook Messenger: http://m.me/en.dauthau.info

4.1.2. The filter is not configured well

In this case, you need to re-calibrate the filter so that the software can find the bidding package you want by adding appropriate keywords or changing filter conditions, exclusion conditions... Please contact a specialist. Support your account or send mail to [email protected] or chat via Facebook Messenger for support: http://m.me/en.dauthau.info

4.2. The software filter has found the bidding package to look for, but still not receiving the mail

In this case, please report the error to your account support specialist or send an email to [email protected] or chat via Facebook Messenger for support: http://m.me/en.dauthau.info​​​​​​​
5. Data is available on muasamcong.mpi.gov.vn but not on dauthau.info
In this case, please report the error to your account support specialist or send an email to [email protected] or chat via Facebook Messenger for support: http://m.me/en.dauthau.info​​​​​​​

Note about error reporting:
  • For the fastest support, please provide error information as detailed as possible, for example, photos, information about bidding packages that the software cannot find...
  • Provide your login account name and contact information (if the contact information is different from the information on the account)
  • Never give your account password to our staff! Our employees will never be asked for a contractor's password.

Author: Linh Hồ Thị

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Contractor selection plan ID: PL2400143753-00
Published: 16:24 21/07/24
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  • 30865 Contractor selection plan posted in the last month
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