Allowing Customers to Change Support Specialists if Unsatisfied

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This feature is designed to maximize customer satisfaction during their use of the DauThau.info software. Now, if a customer is not pleased with their current support specialist, they can proactively switch to a different specialist for better support.

How to Use This Feature?

Method 1: Change the Support Specialist from the DauThau.info Homepage

Here, you will see information about the specialist currently assisting you and the software packages you are using. To change your support specialist, click on the “Change Specialist” link.

Method 2: Change the Support Specialist in the VIP Package Management Section

Also on the DauThau.info homepage, go to Members ⇒ Manage VIP Software Packages (as shown below).

In this section, you will see information about the VIP packages you are using and the specialist currently assigned to you. To change your support specialist, click on the “Change Support Specialist” button, as shown below.

A screen will appear with the interface to change your support specialist. Here, you can enter the reasons for your dissatisfaction with the current specialist and provide supporting images (you can also choose not to provide a reason by ticking the “No Reason” box, but this will cost you 50 points from your account) ⇒ Click the Change button.

In this new interface, you can change your support specialist in two ways:

• Method 1: Have the system randomly select a specialist, different from those who have previously assisted you ⇒ Click "Random Selection".

• Method 2: Specify a preferred specialist by entering the phone number of the support specialist and clicking the check button. The system will display the full information for you to verify. If correct, click the confirm button to proceed with the change.

The system will notify you that the support specialist has been successfully changed!

Notes:

• Changing support specialists is completely free; however, the most recent change must be at least 30 days apart from the next one.
• If you wish to change your support specialist before the free change period, 50 points will be deducted from your account. If you are still unsatisfied with the new specialist, please send a complaint to our customer support department at [email protected] for a free specialist change.
• If you wish to revert to the most recently changed specialist (from the second change onward), 100 points will be deducted from your account.

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